• The request must be received by LANDING WEB LAB before the first 30 days of the original service. In the case of plan modifications, the date of purchase of the first service will be taken.
• The plan for which the REFUND is requested must be ACTIVE. In order for the REFUND option to be verified, you must NOT request the cancellation of the service before or during the refund request.
• The request will only be valid if the service was not provided or if the downtime was greater than 90% per year as measured by siteuptime.com. A 15% restocking fee is established for administrative expenses that will not be refunded.
• LANDING WEB LAB does not provide refunds in cases of hosting accounts suspended for copyright infringement.

Once the refund request has been received and the requirements previously stated have been fulfilled, LANDING WEB LAB will evaluate the request and if applicable, the amount will be refunded through the agreed means. The amount of the reimbursement will not include the amounts of expenses for commissions that are applied in some forms of payment. Refunds may take up to 90 business days. SSL, licenses, domain registrations, renewals, and transfers will not be refunded under any circumstances. Refunds can only be requested within 30 days after the initial contracting of the service, after this period, the user accepts that there will be no possibility of reimbursement.